Product and workflow
Setup, capture modes, OCR, Translator, recording, transcripts, Recent, and sharing.
ScreenCaptureOne contact / One clear support route
Bring the question. Keep the useful context.
Product help, Plus billing, privacy questions, feedback, or a reproducible issue: send the details once and route them to the right place.
Technical route
Plus and Google Play
Pending purchases, entitlement status, feature access, and billing context.
Privacy and feedback
Data handling, provider boundaries, security concerns, ideas, and partnerships.
Direct support / Secure handoff
Send the details that move the answer forward.
Tell us which mode you used, what you expected, and what happened instead. A small screenshot or exported diagnostic log can travel with the message when it is useful.
Published answers / Human handoff
Ask first. Escalate without starting over.
The ScreenCaptureOne Assistant starts with verified product guidance. Use the form above when the case needs account details, an attachment, or direct follow-up.
24/7
Published guidance is available immediately. Direct support follows the context supplied in your message.