Finish setup and permissions
Check Accessibility, overlay, notifications, and microphone readiness from the guided Setup Guide.
Review setup answersScreenCaptureOne help / Find the next action
Find the answer. Keep the capture moving.
Search practical guidance for setup, screenshots, Translator, recording, Audio transcript, saved captures, and privacy.
What do you need to do?
14 help entries ready
06Help routes
14Quick answers
1:1Support handoff
Help by goal / Six clear routes
Start with what you need to do next.
Choose a workflow below or search by the screen, setting, or result you are trying to understand.
Capture a screenshot or long page
Take a standard screenshot, use scrolling capture on compatible pages, then edit, copy, share, or run local OCR.
Review screenshot answersTranslate the screen and a reply
Validate an AI provider, capture text with on-device OCR, read the translation, and translate your reply back.
Review Translator answersRecord the screen with sound
Start Android screen sharing, choose the right video and audio profile, and control recording from the notification.
Review recording answersTranscribe a voice message
Use Audio transcript for short voice clips, automatic silence-aware stopping, transcription, and optional translation.
Review transcript answersFind, organize, and share captures
Use Recent filters, filename search, sorting, collections, multi-select sharing, and storage cleanup.
Review library answersCommon questions / Practical answers
Fix the usual blockers without guessing.
Open a practical answer below. Search filters both these answers and the help routes above.
01Why is the floating capture button missing?
Open ScreenCaptureOne and return to Setup Guide. Confirm that Accessibility and display-over-other-apps access are ready, then start the floating button again. Android can withdraw overlay or Accessibility access after system changes, so recheck both statuses before reinstalling the app.
02Why did a scrolling screenshot stop at the visible screen?
Scrolling capture depends on the content exposing compatible Android scroll actions. When the current page, app, or conversation cannot continue automatically, ScreenCaptureOne saves a standard screenshot instead. Try the same action on a fully scrollable page and keep the target content in front while capture runs.
03What should I check when Translator does not return a result?
Translator is a Plus mode. In Settings > AI Setup, choose a supported provider, enter and test its API key, then select a discovered translation model. If OCR or the provider request fails, use Retry in the translation reader after confirming the target language and network connection.
04How do I pause, resume, or stop a recording?
Use the ScreenCaptureOne recording notification for Pause, Resume, and Stop. The Quick Settings tile can also stop an active recording. Android shows its standard screen-share consent before recording begins; if consent is cancelled, start the recording again from ScreenCaptureOne.
05Why is an Audio transcript recording silent?
Audio transcript captures internal playback and is intended for short voice messages. Start audible playback after capture begins and keep it playing until the waveform detects sound. Some apps block Android internal-audio capture; ScreenCaptureOne rejects decoded silence before any provider upload rather than sending an empty recording.
06Where are captures saved and how can I find them?
The default save location is Pictures/ScreenCaptureOne. Home shows the active folder, free space, and latest save. Recent can filter screenshots and videos, search filenames, sort newest or oldest, and group related captures into collections. Plus can use a custom output directory.
07Does ScreenCaptureOne upload screenshot images for OCR or translation?
No. Screenshot OCR runs on the device. Translator sends extracted text, not the screenshot image, to the provider you configure. Audio transcript extracts audio locally and uploads that audio to the selected transcription provider. Provider credentials remain encrypted on the device and Android cloud backup is disabled for them.
08Why is Plus still locked after starting a purchase?
ScreenCaptureOne waits for Google Play to verify the entitlement. A pending purchase remains locked until Google Play confirms it. Keep the same Play account active, check the purchase status in Google Play, reconnect to the network, and reopen the app before contacting support with the order details.
No exact answer matched. Try fewer words or ask the assistant below.
ScreenCaptureOne Assistant / Product guidance
Describe the task, not just the symptom.
Ask in your own words. The assistant starts with verified ScreenCaptureOne guidance and can hand the conversation to support when you need a person.
A useful question includes
- The mode you selected
- The screen or setting in front of you
- What happened after the tap